Post by account_disabled on Feb 24, 2024 11:06:58 GMT
Regardless of the direction in which the hotline works, there are certain requirements for the operator: Good diction and pleasant tone of voice - customers respond more positively to sharp and precise answers, they like it when they no longer have to repeat the question or listen to vague uninteresting information; A low tone of voice is better perceived by the ear and it leads to more confidence in the interlocutor; Knowledge of the rules of language and verbal communication behavior - the operator should speak properly and understandably, should not use slang words, be polite and attentive to the interlocutor.
Communicability - such an operator can find a common Taiyuan Mobile Number List language with each user, organize a conversation logically without deviating from the main topic, and give clear and understandable answers to every question; Ability to control emotions and work in a stressful environment - the employee is obliged to maintain calmness and politeness in any situation, not raise his voice with customers and be able to defuse a stressful situation; Ability to think quickly and logically - insight - to quickly find a way out of a difficult and unforeseen situation and have several options for solving the problem.
The person working in this position should also know computer office programs and, depending on the need, should be able to speak several foreign languages. The functional responsibility of the hotline operator directly depends on the direction of the company. Sometimes the operator's job may include only one task: answering incoming calls, making outgoing calls to collect information. The duties of a hotline operator, especially if outsourced , may depend on specific projects. The duties of the hotline operator are strictly regulated by certain guidelines and norms, and there are also rules and privacy policies that are established in accordance with the direction of the company.